Long Straight Drawstring Ponytail

To keep your synthetic wig looking gorgeous and long-lasting, follow these care tips:

Washing:

• Gently wash with cool to lukewarm water and a mild, sulfate-free shampoo.

• Do not rub or twist the hair; instead, comb softly with fingers to remove tangles.

Conditioning:

• Apply a specifically formulated synthetic wig conditioner to keep fibers smooth and frizz-free.

• Avoid conditioner near the lace base to prevent loosening knots.

Drying:

• Never use high heat. Let your wig air dry on a wig stand to maintain shape and volume.

• Avoid direct sunlight during drying.

Styling:

• Use only heat-safe synthetic tools.

• Always use a heat protective spray before using curling irons or straighteners up to recommended temperatures.

Storage:

• Store on a wig stand or mannequin head to preserve shape.

• Keep in a cool, dry place away from dust.

Daily Wear Tips:

• Avoid sleeping or showering with your wig on to reduce tangling and wear.

• Avoid harsh chemicals like alcohol-based sprays or strong fragrances.

Shipping Policy

Order Processing Time:
All orders are processed within 1–3 business days.

Shipping Time:
Estimated delivery time is 7–12 business days depending on your location.

Shipping Areas:
We currently ship to the United States, Europe, and selected international regions.

Shipping Cost:
Shipping fees are calculated at checkout or offered as free shipping on selected promotions.

Tracking:
Once your order has been shipped, you will receive a tracking number via email.

Please note that delays may occur during peak seasons or due to customs clearance.

Refund Policy

We accept returns within 14 days of delivery.

To be eligible for a return:
- The item must be unused
- The item must be in its original packaging

Non-returnable items:
- Used products
- Items damaged by misuse

To request a return, please contact us at:
support@remelthair.com

Refunds will be processed after we receive and inspect the returned item.

Shipping fees are non-refundable unless the item is defective or incorrect.

We are committed to responding to all of your questions and concerns as quickly as possible. Below, you’ll find our contact information for easy access.

Email:support@remelthair.com